Episode 85
We Love Incidents
Join Barb and Ted Carew in this thought-provoking episode with the remarkable Crista Vesel, a Human Factors and Communication specialist. As an adjunct professor at the University of Alabama at Birmingham and co-founder of Dynamic Inquiry, Crista's expertise lies in interpreting normal work events and adverse situations to enhance safety through learning.
Discover the transformative power of "The Language of Learning," a methodology that moves beyond binary oppositions by encouraging open inquiry and avoiding imposing knowledge on others. Uncover biases in language, embrace agency, and steer clear of attribution errors to foster a culture of learning from incidents effectively.
Practice reframing blame-centered language and involve workers in creating training materials through engaging dialogues. Embrace the discomfort of asking questions, as it leads to greater understanding and improved safety outcomes. Ditch the "zero injury" goal and prioritize learning from incidents as a key factor in enhancing safety. Explore the powerful meanings behind workplace signs and symbols through the study of semiotics.
Embrace the transformational shift from "accident" to "incident" for a blame-free learning environment. Show genuine care through actions, like celebrating incidents, to promote a culture of continuous improvement. Unravel the intricate elements of communication, from language priming and metaphors to labels, counterfactuals, and binary oppositions.
Enhance your communication skills by honing your ability to identify language techniques through media broadcasts. This practice will not only refine your skills but also improve your overall understanding of effective communication. Tune in now to embrace the power of language for a safer, more open-minded workplace!
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